Renting with us

Renting with Populo Living is easy. Because we understand the everyday challenges of living in and looking after a rented home, we’re determined to do things differently.

We manage all our developments, taking responsibility for the homes and the public spaces. So if things need fixing, we’re there on site quickly, and all our residents know that they only have to deal with us. We respond to your queries within one working day – and if we can’t solve them immediately, we’ll be clear about what we propose to do and when.

We’re open about our costs – you can see our tenant fees here.

Customer feedback suggests we’re doing well, as does the proportion of residents who choose to stay at the end of their tenancy, but we know we can always do better.

To contact a member of the team, please call 020 7112 8901 or email We hope our frontline team can resolve any issues quickly, but if you need to escalate anything, download our complaints procedure.

We’re a member of the PropertyMark Client Money Protection scheme and registered with The Property Ombudsman.

Emergency contact number – for our residents

If you have an emergency outside of normal office hours, please call us on 020 3006 8333.







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T: 020 7112 7564